Dedication to customer success is a core value that affects everything Shoghi does. We recognize that we must earn the right every day to continue to serve our customers. It is this understanding that drives our belief that Shoghi's technical support mission includes building and maintaining a strong technical team fully in tune with the contemporary technological practices. With 85 percent of its human asset at the technical side, the Company has the ability and logistics to support all emerging requirements at customer premises or otherwise.

Our technical support group has a large team of very qualified and experienced engineers who enable both the installation and post installation maintenance both in the HW and SW domains.

Our Support Engineers have experience with a wide range of technological systems in the field of encryption, surveillance (COMINT,SIGINT), EW, monitoring and signal analysis and can undertake repairs, maintenance, installation and integration of any of the systems in these and allied domains. Our experience of having worked with various integrated and stand alone systems has enabled us to evolve and develop a near perfect style of support. The support team is available 24x7 providing uninterrupted technical and maintenance support.

Our response is always tailored to the customers requirements, this can range from the supply of user spares, through providing the base level repair, to the supply of a complete Base Workshop facility, with the repair staff trained to instructor standard.

We offer you and your clients exceptional quality of service, perfected through our experience with a number of projects/installations and in-house maintenance facilities. Our people are recruited based not only on their technical skills, but on communication skills too. Patience and understanding are primary virtues uniformly found in all team members.